Return and Refund Policy
Return and Refund Policy
At Zeasons, we strive to ensure you're completely satisfied with your purchase. If something isn't quite right, we're here to help. Below are the details of our return and refund policy:
Key Return Details
Return Window: 30 days from the delivery date.
Refund Processing Time: Up to 10 days after we receive your return.
Return Shipping Costs: Customers are responsible for return shipping costs.
Restocking Fees: None.
Exchanges: We gladly accept exchanges.
Return Window
You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible. Please note that returns cannot be accepted after the 30 day cancellation period. Returns are subject to our Terms of Service.
How to Initiate a Return
Follow these simple steps to return your items:
1. Contact Customer Support
Email us at info@zeasons.com with your order number and reason for return. Our team will provide you with a return form and the return address.
2. Prepare Your Package
Place the items you wish to return in secure packaging. Ensure they are in their original, unused condition with all tags attached. Include the return form inside the package.
3. Ship Your Package
Send the package to the provided return address using a reliable shipping provider with tracking. Please note that return shipping costs are the customer's responsibility.
4. Refund Process
Once we receive and inspect your return, we will process your refund within up to 10 days. Refunds will be issued to your original payment method.
Important Notes
Non-Returnable Items: Items showing signs of wear, damage, or alteration cannot be returned.
Exchanges: If you'd like to exchange an item, contact our customer service team, and we'll assist you.
Damaged or Incorrect Items: If your item arrives damaged or incorrect, email us at info@zeasons.com with your order details and a photo of the issue. We'll resolve it promptly at no cost to you.
Our customer service team is available from Monday to Friday 9:00 AM - 5:00 PM EST.
Email: info@zeasons.com
Phone: +19176728954
Store Name: Zeasons
Zeasons is operated by Pyjama Commerce LLC, a company registered in the United States.
Company Address:
312 W 2nd St Unit #A2299
Casper, WY 82601
United States
Warehouse Address:
2nd Floor, Building 9, No. 887 Changchun West Road,
Jindong Economic Development Zone, Xiaoshun Town,
Jindong District, Jinhua City,
Zhejiang Province, China
Made to Feel Like Home
At Zeasons, we believe every home deserves to feel like a sanctuary: warm, beautiful, and entirely yours. We create thoughtfully designed home & decor pieces that bring a premium feel to any space, without the premium price tag.
Because your home is more than four walls. It's where you find your peace after a long day. Where your family gathers, grows, and belongs. Where every corner tells your story.
Our Origin
Zeasons was born from a simple frustration: why should a beautiful home be a luxury? For too long, premium-looking interiors felt out of reach, reserved for those with the budget to match. We knew there had to be a better way.
So we set out to change that. By working closely with skilled makers and sourcing thoughtfully, we built a collection that looks and feels expensive, without the price tag to prove it. Every piece we carry is chosen with care, with your home in mind.
The name Zeasons reflects our belief that a home should evolve with you, through every season of life. Whether you're settling into your first space, building a family home, or refreshing a room you've outgrown, Zeasons is with you through it all.
Our Mission
"A home you're proud of. A price you can live with."
Our mission is straightforward: to make beautiful living accessible to everyone. We believe that the place you come home to should lift you up, not stretch your budget thin.
We do this by cutting out the unnecessary markups, skipping the overcomplicated retail chains, and delivering quality directly to you. Every item in our collection is held to a standard: it has to look the part, last the seasons, and feel like it belongs.
We're not here to sell you a showroom. We're here to help you build a home.
What We Stand For
◆ Attainable Beauty: Great design should never be a privilege.
◆ Quality That Lasts: We don't do disposable. Every piece is built to live in your home for years.
◆ A Space That's Yours: We don't believe in cookie-cutter homes. We believe in yours.
◆ Peace Over Perfection: Your home doesn't need to be a magazine spread. It needs to feel like rest.